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Free UK* delivery on ALL orders



£0.00 + VAT

Customer Service

Delivery & Shipping Information

At Wattbits.com we use a number of different services to get our goods to you. We can deliver to most countries around the world and anywhere in the UK and Northern Island to both domestic and business addresses.

Wattbits.com offers FREE of charge carriage for UK* deliveries

We aim to ship all orders received prior to 2pm (for UK delivery) on the same day. For orders outside the UK we aim to ship all orders received before 10.00am on the same day. Average delivery times on our standard service are as follows.

 

UK                     1-2 working days

EU                     2-3 working days

Worldwide    5 working days

 

We only use larger courier companies to ensure that your parcels are taken care of and arrive in perfect condition. Wattbits can offer Same Day and Guaranteed Next Day services (at extra cost) for the more urgent orders, if you do require one of these services then please contact one of our sales team at sales@wattbits.com prior to placing your order and they will be happy to assist. For lighter smaller packets Wattbits.com uses Royal mail 1st class signed for service.

 

* Please note that UK FREE of charge shipping does not apply to some areas of Scotland and for non UK mainland areas

 

For overseas shipments (outside of the UK) Wattbits offers various services depending on the location, we will always endeavour to offer the quickest most commercially service available , however if your order is urgent please contact one of sales team at sales@wattbits.com prior to placing your order and they will be happy to assist.

 

For orders of non stocked items Wattbits offers a close estimation of what lead time you should expect, for more exact information please contact our sales team at sales@wattbits.com who will be happy to help.

 

Privacy & Security

 

Your privacy is very important to us. To better protect your privacy we provide this notice explaining our online information practices, and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage, and at every point where personally identifiable information may be requested. 

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

 

Name

Address

Email address

Phone number

Credit / Debit card details

 

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

 

Name

Address

Phone Number

 

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. 

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. 

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above, without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 

 

Our Commitment To Data Security

 

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Returns & Replacements

 

If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item. 

All we ask is that you inform us by email or post and return the product within 14 calendar days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.

Returns must be made within 14 calendar days of delivery. 

You should allow up to 14 calendar days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.

 

Cancellation

 

Please note that you are entitled to cancel any contract completed with us within 14 calendar days of receipt of the goods or services. If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.

If you do cancel a contract, you must notify us in writing by sending an email to sales@wattbits.com or a letter to Wattbits Ltd, Albion Mills, Albion Road, Bradford, West Yorkshire BD10 9TQ, UK. You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered until such time as the goods are either collected by us or delivered back to us by you. We will notify you of when we wish to collect the goods. The goods will be collected by us within 7 days of our receiving your cancellation notice.

 

We will charge the cost of collecting the goods, and will deduct this from any sum owed by us to you. 

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

 

Damaged or Faulty Goods

 

We employ professional carriers. Nevertheless, you must examine goods on arrival before signing for it. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition, or which develops a fault within 3 months from delivery (other than due to normal wear and tear, failure to follow instructions or misuse).

Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).

 

If a product is damaged or faulty, please contact us at once and no later than 14 calendar days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request.

 

Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same, or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above.

 

Please allow 14 calendar days from receipt by us of your item for your refund to be processed or replacement item despatched.

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions, or if the problem is due to normal wear and tear. This does not affect your statutory rights.

 

Ordering

 

To enable Wattbits to offer the best value for money, we encourage customers to purchase safely online using our secure online store. However if you are experiencing problems, or would like to place an order over the telephone, we would be happy to help.

 

Payment, Pricing & Promotions

 

Wattbits aims to offer the best service and pricing. However, if you are able to find the same product cheaper elsewhere please contact us with the relevant information and we will try, where possible, to price match or offer a discount.

From time to time Wattbits will offer promotions, the promotional prices are only available during the promotional period.

 

Viewing Orders

 

To view any recent or previous orders please log into your account by clicking the "log in" button on the top right hand side of the screen, and enter you username and password. You are then able to go to your "Account" where all your orders are visible.

 

Updating Account Information

 

If you require editing any details regarding your account, please log into your account by clicking the "log in" button on the top right hand side of the screen, and enter you username and password. You are then able to go to your "Account" screen where you will be able to edit any account information.

 

Thank you for your custom.

 

Wattbits Customer Service

sales@wattbits.com